Bajipartner FAQ — all your questions answered here

No. Each person may only open one account. Any attempt to create a second account using the same mobile number, email, or ID will be automatically blocked by the system. If multiple accounts are found, all of them will be closed.

Click the "Forgot Password?" link on the login page. Enter your registered mobile number or email — an OTP will be sent to you. Set a new password after verifying the OTP. The whole process takes 2–3 minutes. If you don't receive the OTP, wait 2 minutes and try again.

Your email and phone number can be updated with the help of the support team. However, changing your name or date of birth requires KYC documents (national ID card). Your password can be changed at any time from your account settings.

KYC (Know Your Customer) is an identity verification process required under international standards. Before making large withdrawals, upload the front and back of your national ID card from your account settings. Verification is typically completed within 24–48 hours.

Withdraw your balance before closing your account, then contact the support team. A self-exclusion option is also available for responsible gaming, which Responsible Gaming find it on this page.

You must be 18 years of age or older to register on Bajipartner. Your date of birth must be entered accurately during registration and will be confirmed during KYC verification.

Yes, you can log in on multiple devices. However, if too many active sessions are detected at once, the system may request additional verification for security. Always log out after using a shared device.

The minimum deposit amount may vary depending on the payment method. For details, Deposit Page check or ask via live chat. To receive the welcome bonus, please read the terms and conditions regarding the minimum deposit amount.

Wait 30 minutes first — payment processing can occasionally take a little time. If your balance still hasn't updated, contact us via live chat with your Transaction ID and deposit amount. Issues are typically resolved within 2–4 hours.

Bajipartner does not charge any extra fees for deposits. However, your mobile banking or e-wallet provider may apply their own transaction fees. Contact your payment service provider for details.

Yes, bajipartner accepts deposits 24/7. However, some payment methods may take slightly longer to process at night or on holidays — up to 1–2 hours.

Your deposit will not be confirmed if you enter an incorrect transaction number. Contact us immediately via live chat and provide the correct Transaction ID. Our support team will verify it manually and credit the balance to your account.

There is no fixed limit on the number of deposits per day. However, a maximum daily deposit amount may apply depending on your account verification level. For more details, Deposit Page view it here.

Withdrawal limits depend on your account verification level and payment method. Unverified accounts have lower withdrawal limits. Fully verified accounts are eligible for higher limits. For the latest information, Deposit Page view it here.

The reason for rejection is usually communicated via email or in-app notification. Common reasons include incomplete KYC, unmet bonus wagering requirements, or incorrect payment details. Resolve the issue and resubmit your request.

No, bonus balance cannot be withdrawn directly. Each bonus has a specific wagering requirement that must be met first. Once the requirement is fulfilled, the bonus converts to real balance and can then be withdrawn.

Bajipartner generally does not charge any processing fee for withdrawals. However, your payment service provider may apply their own fees. A small fee may apply if you exceed a set number of withdrawals per month.

A withdrawal request can be cancelled before processing begins. If the request is still showing as "Pending", contact us via live chat. Once processing has started, cancellation is generally not possible.

A wagering requirement means you must place a total specified amount in bets before you can withdraw a bonus. For example, a 30x wagering requirement on a BDT 1,000 bonus means you need to place BDT 30,000 in total bets. It is based on total bets placed, not on whether you win or lose.

Yes, every bonus has an expiry period — typically 7–30 days. If the wagering requirements are not met before the bonus expires, it will be forfeited. You can check your bonus expiry date in your account settings.

You will receive a referral bonus when someone registers using your referral link or code and makes their first deposit. The bonus amount depends on the referred friend's first deposit. Full details are available in your account dashboard.

No, taking a bonus is entirely optional. You can opt out of a bonus at the time of deposit. Playing without a bonus means no wagering requirements will apply to your withdrawals.

Weekly or monthly cashback bonuses are credited to your account automatically at set intervals. The cashback amount is calculated as a percentage of your total losses during that period. Log in to view current promotions.

Go to the "Security" section in your account settings to enable 2FA. Mobile OTP-based 2FA is the easiest option. Once enabled, a code will be sent to your mobile with every login. Keeping this feature on is strongly recommended.

You will receive an SMS alert for any login attempt from an unrecognized device. If you suspect anything unusual, change your password immediately and notify us via live chat. Bajipartner automatically places a temporary lock on accounts when suspicious activity is detected.

In the "Responsible Gaming" section of your account settings, you can set deposit limits, session time limits, reality checks, and self-exclusion. For more details, Responsible Gaming visit the page.

Bajipartner operates under an international gaming license. All game outcomes are audited by independent third-party RNG testing. We adhere to international responsible gaming standards.